Terms and Conditions
Terms and Conditions for Participants
1.1 ‘AoEC’ means the Academy of Executive Coaching Ltd.
1.2 ‘Applicant’ means an individual or company who wishes to enrol in an AoEC event.
1.3 ‘Participant’ means an individual or company who has submitted an Application, whose payment has been received (where relevant) and who has been accepted onto the event.
1.4 ‘Course’ and ‘Programme’ are used interchangeably and mean the entire training programme for which a single fee is charged and to which an applicant commits.
1.5 ‘Module’ means one or more consecutive training days that make up a series of non-consecutive training events to form a single course or programme.
1.6 ‘Start of Programme’ means the calendar day of the first day of the programme or course.
1.7 ‘Start of Advanced Programme’ is the Orientation Module.
1.8 ‘Event’ means any time the AoEC sponsors an in-person opportunity for others for free or for a fee.
1.9 ‘Workshop’ means a stand-alone training course or programme.
2.1 Fees are correct at time of printing. However AoEC reserves the right to adjust these prices in order to meet their true cost.
- Payment Terms
3.1 All payments must be made in advance of the start of the programme, with the exception of late applicants.
3.2 Without payment, applicant is not booked onto the course and cannot attend.
3.3 It is the responsibility of the applicant to confirm his/her place by forwarding payment.
3.4 A place on a Programme is not confirmed until full payment has been received, unless otherwise stated in the offer letter or invoice.
3.5 Full payment is due within 30 days from the date of the Invoice or at least 30 days prior to the start of a
course, whichever is the sooner.
3.5.1 Exception: For all Modular Programmes, part of the payment may be made by Standing
Order subject to a signed written agreement and confirmation by the AoEC.
3.6 Payment can be made by cheque, credit/debit card or bank transfer.
3.7 Interest will be charged at the rate of 8% above Bank of England Base Rate for late payment.
3.8 To qualify for Early Bird pricing incentives, payment in full must be received by the specified Early Bird date. The full published programme price will become payable if payment is not received by this specified date.
3.9 The full sterling price as detailed on the invoice is payable in order to secure a place. Due account should be taken when making payment to ensure that any bank transfer charges are added to the payment and sufficient local currency should be made available to ensure the full sterling amount is received by the AoEC when calculating the exchange rate at the date of transfer.
4.1 Should Participant wish to transfer to a later Programme, the AoEC has a policy to apply charges depending on the length of notification given in writing.
4.2 Oral notification will not be accepted.
4.3 Written notification (by email or post) must be received within normal office working hours and receipt
acknowledged by AoEC.
4.4 The transfer option only applies to Participants who are transferring to a different date for the same type of Programme.
4.5 Participants must specify their choice of transfer date at the time of transfer.
4.6 The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all payments will be due.
4.7 If a Participant uses the transfer option, the original Programme invoice and the transfer invoice remain due,
if the transfer reservation is subsequently cancelled the standard AoEC cancellation penalties will apply.
4.8 Participants may not transfer to a module on a later programme. Attendance at each scheduled Module for
the Programme booked and the Assessment Day(s) are required in order to successfully complete the
programme. Exceptions will be handled on an individual basis, be subject to availability, carry an additional
charge to cover the administrative costs incurred and are at the sole discretion of the AoEC & faculty.
4.9 Programme transfer requests received:
4.9.1 more than 30 days in advance of the start of the programme — no charge
4.9.2 15 to 30 days in advance of the start of the programme– 25% transfer charge of full programme fee
4.9.3 less than 15 days in advance of the start of the programme — 50% transfer charge of full programme fee.
- Cancellation by Participant
5.1 Notice of cancellation from a Programme must be in writing (by email or post) and must be received within normal business hours and receipt acknowledged by AoEC.
5.2 Oral notification will not be accepted.
5.3 Cancellations received:
5.3.1 more than 60 days in advance of the start of the programme — no cancellation penalty
5.3.2 30 to 60 days in advance of the start of the programme — 25% cancellation penalty
5.3.3 15 to 30 days in advance of the start of the programme — 50% cancellation penalty
5.3.4 14 to 7 days in advanced of the start of the programme – 75% cancellation penalty
5.3.5 less than 7 working days in advance of the start of the programme — 100% cancellation penalty
5.4 Exceptions for the Advanced Programme:
5.4.1 The Entry / Application Process fee is non-refundable.
5.4.2 The £1000 Advanced Programme Deposit is non-refundable.
5.4.3 If after the Orientation Module the AoEC believes it is in the Participant’s best interest to withdraw from the Advanced Programme, all fees will be refunded except the non-refundable £1000.00 deposit, less £500.00 + vat.
5.4.4 Should a Participant leave or withdraw after the start of the Advanced Programme, all fees for the Programme will be payable in full and the Cancellations Penalties set out in the AoEC Terms and Conditions will apply to the Total less the unused Residential Accommodation Fees.
5.4.5 Should a Participant leave before completion of one of the Modules, the fees associated with that Module will still be payable in full (e.g. Residential Accommodation Fees).
5.4.6 AoEC retains the right to make changes to the Advanced Programme as shown in the interests of programme integrity.
5.5 Exceptions for the Systemic Team Coaching Diploma:
5.5.1 The Systemic Team Coaching Certificate is a programme in its own right and once attended
payment is non-refundable.
5.5.2 Payment of residential costs are in addition to the course fees.
5.5.3 If after the Systemic Team Coaching Certificate the AoEC believes it is in the Participant’s best
interest to withdraw from the Systemic Team Coaching Diploma Programme, all fees will be
refunded except the cost of the Systemic Team Coaching Certificate course.
5.5.4 Should a Participant leave or withdraw after the start of the Systemic Team Coaching Diploma, all
fees for the Programme will be payable in full.
5.5.5 AoEC retains the right to make changes to the Systemic Team Coaching Diploma in the interests of programme integrity.
5.6 Inability to attend a pre-booked and paid for Module due to unforeseen circumstances constitutes cancellation and the above conditions will apply to the individual Module.
5.6.1 Exception for Assessed Programmes:
Attendance at each scheduled Module and at the Assessment Day(s) for your Assessed
Programme is required in order to successfully complete the programme. Exceptions will be handled
on an individual basis at the discretion of the AoEC & faculty.
If for any reason the Participant is unable to attend a module, notice must be in writing (by email or post) and must be received at least one month in advance within normal business hours and receipt acknowledged by AoEC, (oral notification will not be accepted), otherwise the full fee for accommodation and catering will be due.
If for any reason a Participant needs to cancel or re-schedule a tutorial, the following charges will be applied:
more than 30 days prior to the tutorial – no charge
15 – 30 days prior to the tutorial – £25.00
8 – 14 days prior to the tutorial – £50.00
0 – 7 days prior to the tutorial – £150.00
- Cancellation or Changes by AoEC
6.1 The AoEC reserves the right to cancel Events, Programmes or Workshops as necessary. If an Event, Programme or Workshop has to be cancelled, the AoEC will make every reasonable effort to reschedule to an alternative date and will automatically move confirmed bookings to the alternative date. The AoEC will provide the Applicant with as much notice as is possible given the circumstances for the date change. Notice will be given in writing (email or post).
6.2 If a Participant is unable to attend the alternative date, the AoEC will provide a full refund for the amount paid for the Event, Programme or Workshop.
6.3 The AoEC reserves the right to cancel Events, Programmes or Workshops, revise dates, times and fees or substitute facilitators or attending faculty as necessary.
6.4 If the AoEC changes the venue of an Event, Programme or Workshop, even at short notice, the AoEC will not reimburse travel or accommodation costs, associated with changes.
7.1 Depending on the circumstances, the AoEC may agree to switch a Participant who is booked onto a Programme or Workshop with another Participant from the same organisation or company. A fee of 10% of the total cost of the Programme or Workshop will be charged to make the changes.
- Not Happy with the Event, Programme or Workshop
8.1 If Participant is unhappy with the Event and feels that it does not meet the description given on the AoEC website and Participant notifies the facilitator by end of first day of the programme or workshop, a refund may be given for the Programme or Workshop. The reasons for dissatisfaction will be noted and if they are deemed reasonable by the AoEC, a full refund will be given for the total amount paid for the Programme or Workshop.
8.1.1 Exception for Advanced Diploma and Systemic Team Coaching Diploma programmes:
AoEC Guarantee of Qualification or Refund 50% of Programme Fees
Our primary aim is to create a programme of the highest standard that also reflects value for money.
This means that we make a promise to get you through to graduation or refund 50% of your course fees.
Our guarantee of qualification or refund of 50% of course fees requires that you undertake to complete all the
Items on your learning plan and submit all required work to the standard outlined by the tutors by the agreed deadline. The refund takes effect if the external examiners are not satisfied with the final submitted work, and you elect not to undertake the recommended steps to achieve satisfactory completion.
8.2 Non-attendance at the event disqualifies a Participant from any refund.
8.3 In no circumstances shall AoEC’s liability (if any) under these Terms and Conditions exceed the amount paid by the appropriate Participant.
- Codes of Conduct
9.1 The AoEC holds a policy for the code of conduct for Participants and for Facilitators. Should this code of conduct be broken or monies be due and owing to the AoEC, the AoEC reserves the right to withdraw facilities from, withhold academic awards and terminate a place on the relevant programme or workshop.
- Governing Law
10.1 These Terms and Conditions are governed by English law.