GTCI Team Connect 360

GTCI Team Connect 360

The AoEC’s unique 360 feedback tool quickly and efficiently generates insights into how a team is perceived by its many different stakeholders and by members of the team itself. Only participants of the Systemic Team Coaching Certificate or those who have graduated from the GTCI Practitioner Systemic Stream are licensed to use the tool. 

However, GTCI participants are eligible to use the tool during training with their Client Team after module 3.

Please refer to our informative video guide below to gain a fuller insight into how to use Team Connect 360 and how it can add value to your coaching practice and team coaching engagements.

What is Team Connect 360 (TC360)?

Team Connect 360 is a time saving and cost-effective online questionnaire which provides the same function as the individual 360 feedback tools many coaches will already be familiar with.

It is based on the highly regarded Five Disciplines Model pioneered by Professor Peter Hawkins and has been extensively researched and trialed over ten years. It is designed to ensure that you as the team coach can obtain valuable information from the team’s connections including internal and external stakeholders as you prepare to start working with the client team.

Benefits of using Team Connect 360

In this video we highlight some of the many benefits you can gain in your client work by using TC360.

Designed to save you valuable time during the crucial inquiry process, TC360 enables you to connect with multiple stakeholders and gain important data and feedback in an accessible, quick and measurable format. Straightforward and easy to set up, the client report is automatically generated removing the time-consuming work of analyzing and refining the data for the coach. An invaluable tool, it provides you and client team with a rich source of data points.

Preparing your client team to understand the process

In this short video we explain how you as coach can prepare the team for undertaking the TC360 survey and how the survey fits within the systemic team coaching process.

We walk you through the simple steps you need to take to ensure the team fully understands 

  • the process of gathering stakeholder feedback 
  • their responsibilities in managing the logistics
  • the administration of communicating with the team’s stakeholders

This video shows you how to ensure clarity in the survey’s purpose and provides guidance on enabling the team leader to personalize their invitation to respondents taking part.

How to launch Team Connect 360

In this video we talk you through the simple steps required to launch the questionnaire, where to download the survey’s accompanying documentation and explain what you as the coach need to do to support the process.

Having already agreed your survey participants and project deadlines, you are now ready to download and complete the survey Data Input form and submit this with your online application. With everything centralized in one secure system, you will receive updates about how the survey is progressing and be able to extend or shorten the survey if required. 

Team Connect 360 Client Report

In this final video we talk in more detail about the structure and features of your Client Report.

You will receive the report in PDF format within 24 hours of your survey closing. Color coded to highlight the different stakeholder groups and their scoring, the report provides you with a summary profile of the Five Disciplines and an indication of what is working well/not so well. Sharing detailed data on each discipline, the report’s insights will enable you to progress the coaching and work with the team in extracting the key learning points.


We have negotiated a discount for GTCI Practitioner students of 20%, the pricing is based upon the number of respondents included in the survey, as follows:

  • £550 (US$750) for the duration of the programme for use with practice client(s)
  • For 31 – 50 respondents include 30% increase
  • For 51 – 80 respondents include 25% increase

An additional 20% discount is available for clients based in developing countries and those operating as a registered charity or not-for-profit.


When can I use TC360 from?

You may use the TC360, following Module 3 of the training, when you can benefit from support and supervision in your Practicum Groups.

What languages is it available in?

TC360 is currently available in English only. There is a facility for development into other languages, but this is led by demand (a minimum of 10) with an added translation cost and developer’s lead time of three months.

Can I change the questions?

TC360 was developed as an ‘off the shelf’ product to save time interviewing clients and stakeholders individually.
To keep the cost of this product to a minimum the mechanics of the tool were kept simple.

While it is possible to change the text in the questions the fee for this is $7000. We are working with the technical platform to find a way to reduce this to a feasible level but so far have not found a solution.

Do I have to use TC360 with my client?

You do not have to use this tool with your client – there are other ways you can obtain this information, for example conducting interviews or by using Peter Hawkins’ High Performing Team questionnaire (which is free of charge). TC360 is a semi-automated process designed to take some of the legwork away from the coach for this part of the team coaching process, it has been designed as an ‘off the shelf product’ to enable it to be delivered as cost effectively as possible.

How much does it cost and are there any discounts?

There are no additional UK taxes if the client report is being issued outside of the UK.

The TC360 pricing is based upon the number of people invited to participate in the survey. For up to 30 the costs
are as follows:

  • Standard price = £665 (US $925)
  • STCC/GTCI Practitioner students receive 20% reduction = £550 (US$750) while on the programme for their practice client
  • Further 20% reduction for Not-for-Profit organisations
    OR those in lower economy countries as defined by GTCI = £440 (US $600)
  • For 31 – 50 respondents include 30% increase
  • For 51 – 80 respondents include 25% increase

How and when do I pay for it, can I get my client to pay for it?

The invoice is payable by the coach and will be raised in sterling when you commission the report. As we do not ask for payment until the survey is launched, full payment will be required before we issue the client report.

Please note, we will not be able to invoice or engage with your client directly. This allows you to add your own margin when pricing to your client. We understand that you may be offering this service pro-bono, however, you will need to arrange for any reimbursement of costs incurred independently.

How long does the process take?

We recommend a two-week window from start to finish to allow sufficient time for as many responders to complete as possible. You will need to supply a deadline date, so everyone knows when we are working to. This deadline date can be extended if needs be. We will issue regular reminders to those that have not completed, together with regular updates to you ‘the coach’ as to how it is progressing.

What do I need to do to set one up?

Once you are ready to progress the survey, please download the Data Import File (see Team Connect 360 Guides & Documents below) and arrange for this to be completed with your client, including the following:

  1. Name/Email Address and responder ‘type’
  2. Clarify the Team Name/Start and Finish Date
  3. Ensure the project sponsor briefs all stakeholders, to expect the survey (please refer to the template in Team Connect 360 Guides & Documents) for an example
  4. Submit the application which can be found on the right hand side of this page, this will enable us to capture all the information relating to your Client Team
  5. Once we have received your application, we will ask you to forward the Data Import file, to our email We will set this up on your preferred start date or with 24 hours’ notice.

How much notice must I give to set a TC360 up?

We require a minimum of 24hrs notice to set things in motion once you have provided details as described above.

How many responders should we have?

We recommend 20 to 30 responders to produce high quality data although it will still work with lower numbers and larger companies will usually have more people to input. The responder numbers are the total number of responders, so for a team of 6 we would on average expect (although it will vary for each client) – primary stakeholder x 1; Team Members x 6; Team Reports 6 to 12; Other stakeholders 6 to 12: so, in total between 19 and 31 responders.

Who should be included in the TC360 survey?

That is for you to agree with your client, however, most surveys would usually include the following:

Primary Stakeholder – usually one person, but can be more if required and are usually who the Team report into

Team Members – all of the Team members

Team Reports – selected individuals who report in to the Team

Stakeholders – you can use up to three stakeholder groups, this could include clients, suppliers, regulators or other teams within the organization who have an interest in the team’s function and performance.

Please note that we are unable to label the stakeholder types when producing the client report, however, these will be color coded, throughout the report to help you when reviewing the data.

Do we need a start date and a deadline date?

A start date is required so that we know when to launch the survey. We also need to check that you have arranged with your client that the respondents have been briefed to expect to receive this request and understand why they have been asked to provide feedback. This also avoids requests being identified as ‘junk mail’.

The deadline date is required to give responders a date to work to and this will be included in the invitation and on each reminder.

Can the deadline be extended if required?

We will send you regular updates throughout the process detailing who has and has not provided feedback. Should you wish to extend the deadline to allow more time for people to respond we can arrange this at no additional cost.

What is the expected response rate?

Typically, we see an overall response rate of between 80% and 85%.

Can we change the report format and branding?

TC360 was developed as an ‘off the shelf’ product to save time interviewing clients and stakeholders individually. To keep the cost of this product to a minimum the mechanics of the tool were kept simple, as such there is no facility to change the report format or branding.

How long until I receive the report?

We will produce a pdf copy of the final report within one working day of the survey closing. We can also make a printer friendly version available if required at no additional cost.

What if I need help feeding back to my client?

The de-brief with your client is covered during your training with GTCI and is not included with the TC360 fee. You can use the tool with the client that you work with while you go through the GTCI training, however, should be aware that it will not be until GTCI Module 3, where the tool is introduced that you will have the benefit of support and supervision via your Practicum Group.

You can always arrange for some private Supervision with a member of the GTCI Faculty when you debrief if required.

Team Connect Process Documents:

Team Connect 360 Guides:

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